Shipping and payment information’s
Shipping national and international
- Neutral packaging
- Neutral sender
- Secured express shipping *
- DHL insured
- Tracking number to track you package at all times
- Free shipping (For orders over 100,00€ in the EU)
We send daily from Monday to Friday until 1pm.
Germany/DHL: 5,90 € (Free for orders over 100,00 €), 1-2 days delivery time, Monday to Saturday. DHL usually delivers in 24 hours. If the package cannot be delivered, you can pick up the package in the next 7 working days at a local post office, DHL shop or at a DHL packing station.
Cash on delivery with DHL is not free of shipping costs, we charge 5,90 € + 6,00 €.
International shipping in the EU:
EU shipping costs: 17,00 € (Free for orders over 100,00 €), 3-10 days delivery time, Monday to Friday.
International shipping outside the EU:
Switzerland: 26,90 € incl. customs.
RU Russian federation: Minimum 35,00 € with DHL
USA/Canada: Minimum 35,00 € with DHL
*Express shipping means we send as soon as we receive the payment. DPD and DHL pick up the packages daily Monday to Friday at around 1 pm.
You will receive an email with your tracking number and a link for your internet browser.
Note that the DPD tracking only starts working when the package is in the DPD depot, this can be late in the evening after the package has been picked up at our ware house.
Please keep in mind that we are not the delivery company, and we have no influence on the delivery time. If you have questions regarding your parcel, please use the tracking function of the delivery company first. We gladly assist you with that, please give us all necessary information’s like your order number if you contact us.